FREQUENTLY ASKED QUESTIONS
CHRIS, our General Manager, MANUEL our House manager and
the entire CASA GORDON STAFF welcome you to one of the greatest
vacations of your life!
IS THERE AN AGREEMENT TO SIGN WHICH EXPLAINS TERMS AND
CONDITIONS OF RENTAL VACATION?
Yes, a signature of the group leader is required on legal agreement. There is no refund upon cancellation so we highly recommend travelers insurance.
WHAT DOCUMENTS DO WE NEED TO TRAVEL?
Proof of citizenship is required.
DO YOU HAVE INFORMATION HELPFUL BEFORE WE GO TO
Yes, we have useful information for all guests traveling to Cozumel and staying at CASA GORDON.
ARE WE MET AT THE AIRPORT ON ARRIVAL?
Our MANAGER, CHRIS will greet you with a CASA GORDON LOGO sign. She will help you with the airport shuttles or the vehicle rental. She will also help with directions.
Unfortunately, due to local taxi union's regulations, we are not allowed to transport neither our guests nor their luggage.
HOW FAR IS CASA GORDON?
Approximately one half hour's drive from town/airport, south of the island, 18.25 KM on Coastal Highway.
WHAT ABOUT TRANSPORTATION TO/FROM CASA GORDON?
For your commodity, we highly recommend to rent a vehicle.Taxis are running all night from town to the house, but NOT from the house to town.
HOW CAN I RENT A VEHICLE?
There are 2 car rental agencies at the airport: AVIS and EXCECUTIVE.
Others are not allowed inside the airport area. GENERAL MANAGER, CHRIS will be glad to help you with the reservations. It is always better to deal with car rentals locally, to avoid bad surprises!
We DO NOT recommend renting scooters.
WHAT IS THE PHONE NUMBER OF THE HOUSE?
From the USA: 011 52 987 872 9555, ext. 131 office
Call local: 872 9555, ext. 131 office
HOW SAFE IT IS TO STAY AT CASA GORDON?
We have someone staying on the site 24 hours a day, and an electronic system at the main entrance gate will protect your privacy.
We are proud to say that CASA GORDON is a very safe place, most of our guests do not even lock their rooms!
IS IT EASY TO MAKE INTERNATIONAL CALLS FROM CASA GORDON?
Yes, each room has its own phone, you can call from room to room, make
local and international calls, receive messages.
Long distance calls are $1.10 US per rounded minute.
IS THERE INTERNET?
Yes, desktop computer in game room and wireless laptop available for check out.
SHOULD I BRING BEACH TOWELS?
No need, we have them at Casa Gordon for your use.
CAN I DO LAUNDRY AT CASA GORDON?
No, but the staff will be happy to do small loads for $5 US per load during
non-peak time hours.
DO YOU HAVE IRON AND IRONING BOARDS?
Yes, there are 2 irons and boards available at CASA GORDON.
DO YOU HAVE HAIR DRYERS?
Yes, hair dryers are available.
DO I NEED AN ELECTRICAL ADAPTOR?
No, we have 110 Volts power and plugs, same as US.
WHAT IS INCLUDED WITH CHEF SERVICE?
We include the shopping, groceries, cooking and clean up.
NOT INCLUDED are drinks, liquor, cook/wait staff tip and additional markup items such as guacamole, snacks and purchased requests.
CAN WE PURCHASE OUR OWN DRINKS AND SNACKS?
Yes, grocery store also sells beer/liquor. Drinks will be stored in refrigerators especially for guests self service located in the kitchen.
CAN YOU PURCHASE OUR DRINKS AND SNACKS?
Yes, upon request we will purchase drinks/snacks for a cost of receipts plus 20% service charge. Drink and snack menus are available.
CAN ME MAKE ARRANGEMENTS FOR BIRTHDAY, ANNIVERSARY, OR
OTHER SPECIAL OCCASIONS?
Sure, complete with cake party items, pinata, flowers or whatever you request (special rates apply).
WILL GUESTS WITH SPECIAL DIETS BE CONSIDERED?
Guests with special dietary restrictions, special needs children, or vegetarian needs will be accommodated; please let us know so we can plan accordingly.
HOW AND WHEN DO WE MAKE ARRANGEMENTS FOR CHEF SERVICE?
Arrangements for chef service must be made 15 days before departure.
There are worksheets for your convenience in making your menu selections.
HOW AND WHEN DO WE PAY FOR FOOD?
Once chef services are decided TFA will collect a food deposit prior to your departure.
WHEN DO WE PAY FOR REQUESTED DRINKS/SNACKS?
On your departure day, you are required to pay in cash the amount due for drinks/snacks requested during your stay. Sorry no checks or credit cards.
HOW AND WHEN DO WE PAY FOR LONG DISTANCE CALLS?
Any extra services provided such as long distance calls are taken from the
Security deposit. Long distance calls are recorded room by room and will be submitted with the final check out invoice. House manager will have your receipts at the time of your departure.
HOW DO WE TIP THE STAFF?
Tips are appreciated for good service, (families are leaving an average 8% to 10% of the rental price depending on extend of service and size of group). If any, please leave the tips in cash with GENERAL MANAGER ONLY, so that tips are divided fairly among all staff.
DO WE HAVE TO DO A ROOMING LIST BEFORE ARRIVAL?
Yes, due to bedding options and house rules, the group leader must complete a master room list complete with names and age divisions.
DO YOU HAVE A FLOOR PLAN SO WE CAN DECIDE ROOMING LIST?
Yes, we have floor plans to CASA GORDON.
DO YOU HAVE EXTRA BEDDING FOR SMALL CHILDREN?
Yes, we have four small cots designed for young children. Only one cot will fit in each courtyard bedroom.
IS THERE ENTERTAINMENT AT CASA GORDON?
Plasma TV with satellite TV
DVD players in all rooms
DVD movie library
CD player in media room
Pool/terrace speakers for music
Ping pong table
Card table and cards
Xbox 360 – please bring games
Play Station 2 – please bring games
Exercise room - 2 Bikes, Precor, and Universal Weight Station
PC and laptop for guest usage
HOW ABOUT OTHER ACTIVITIES?
GENERAL MANAGER, CHRIS, will be happy to help you in planning other activities:
Swimming with dolphins
Tours to the Mayan ruins on the mainland
Dinner recommendations and reservations
Hair braiding at the house upon request
Spa services (massage etc.) at the house upon request.
Weather permitting the scuba/snorkel/parasail boats will pick up right in front of the villa!
ANY INFORMATION TO GIVE TO ALL GUESTS?
Yes, we have a "WELCOME TO CASA GORDON, COZUMEL" information package.
Included is "what happens when you arrive at the airport", "how and when check in/check out reminders", "directions to CASA GORDON", "phone number and emergency numbers", "what to pack", "do's and don'ts at CASA GORDON", and "travel documents reminders".
ARE THERE RULES FOR OUR GUESTS OR FAMILIES?
ONLY registered guests are allowed on property, additional guest gatherings such as weddings and special occasions require permission for igress at CASA GORDON. Guests must adhere to maximum guest rules.
PLEASE do not offer alcohol drinks to the staff, neither during nor after working hours.
PLEASE do not smoke in the house. Do not dispose butts in sand or gardens. Ask for ashtrays if you want to smoke outside.
For your safety, PLEASE use only our plastic glasses outdoors.
Guest use of the stove and outside grill is prohibited. SORRY, it's the chef's kitchen!
Room keys have to be returned directly to MANAGER before departure or they will be considered lost.
PLEASE don't take or lose our beach towels.
PLEASE do not leave trash on our beach or in our jungle.
THANKS for your consideration for all house rules.